Process Audit 101

<p>Every bottleneck in your business is a system that needs fixing. This topic teaches you how to run a 2-hour process audit on any area of your business: mapping the current workflow, identifying decision points that require you, measuring cycle time vs. active work time, and finding the 'single point of failure' — the person or step that everything depends on. You'll leave with a prioritized list of systems to fix first.</p>