Customer Experience Mapping for Founders
Every touchpoint is either building trust or creating friction
Video content coming soon
Overview
<p>Your customers experience your business through a chain of touchpoints — from first hearing about you to getting support after a purchase. Most founders only see the touchpoints they personally touch, missing the friction points that drive customers away. This topic teaches you to create a complete customer experience map, identify the gaps where things fall through the cracks, and prioritize fixes that have the highest impact on retention and referrals.</p>
Reflection
Map your customer's journey from first contact to ongoing support. Where do they get stuck? Where do you lose them?
Details
Type
worksheet
Duration
12 minutes
Status
Not started