Frequently asked questions

Create a free account from the landing page and you'll be walked through a 4-step onboarding: the Founder Assessment quiz, your business profile, a first lesson preview, and your plan. Your access link (a secure token) is sent to your email and stored in your browser — keep it handy, it's how you log in.

Visit /recover, enter the email you registered with, and we'll resend your access link. For security, the recovery email is rate-limited to one per 15 minutes.

Free members get the Founder Assessment quiz, your personalized bottleneck profile, one preview lesson, and the onboarding walkthrough. The full 8-month ORDER Program, the Founder Growth Lab, and the Community require an active monthly subscription.

Everything runs in the browser — desktop, tablet, and mobile. The layout adapts (sidebar collapses to a menu on small screens), and your progress syncs across devices automatically.

The program runs as a roadmap of 8 monthly modules grouped into 4 phases: Foundation, Systems, Team, and Scale (2 months each). Each month has 4–6 lessons with videos, quizzes, and implementation exercises. Months unlock sequentially as you complete the previous one.

Your current month starts unlocked. When you complete its lessons and pass the month's review, the next month unlocks automatically. The roadmap page shows your exact position with green checkmarks for completed months.

A lesson is complete when you finish its content, pass the quiz (if present), and complete the implementation activity. You'll earn points and see your progress bar move on the roadmap and dashboard.

Yes — completed months stay fully accessible from the roadmap and library. Locked future months stay dimmed until you reach them.

The Lab is a kanban-style workspace with 5 pillars: Market & Message, Mindset & Identity, Money & Metrics, Operations & Systems, and People & Leadership. Each pillar contains 4 topic cards (20 total) with video or article content, plus a pillar assessment.

Each pillar shows a progress ring and an X/Y topics counter. Topic cards show a status dot: green = completed, gold = viewed, gray = not started. Completed cards dim and get a "Done" label.

Each of the 5 pillars ends with a short assessment (found at the bottom of its column) that locks in the pillar's key moves. Passing an assessment earns Lab points and moves your progress ring.

A private member forum for active subscribers — a place to ask questions, share wins, and hold yourself accountable. It's the retention engine of the monthly membership.

Use "Create Post" from the Community page to start a thread, and the reply box on any thread to join in. Posts show your name and the date, and every thread shows its reply count.

Upvotes (the arrow on each thread) surface the most useful conversations. Vote on threads that helped you — the count updates instantly.

The subscription unlocks the full 8-month ORDER Program, all Founder Growth Lab pillars and assessments, and the member Community. Billing is handled securely by Square.

Choose your plan from the upgrade page and check out through Square — your access unlocks immediately after payment is confirmed.

Subscriptions are managed through the Square payment link you used at checkout. Cancel there and your access stays active through the end of the billing period.

First, refresh the page. If it persists, try a different browser or an incognito window. Progress is saved server-side, so refreshing never loses your work.

Progress saves when you complete actions (finish a lesson, pass a quiz, complete an activity). If a number looks wrong, complete one more lesson and check again — the dashboard, roadmap, and Lab all read from the same source.

Do a hard refresh (Ctrl/Cmd + Shift + R) to clear cached CSS. If it still looks broken, tell us which page and which browser you're on — we ship fixes continuously.

Post in the Community — your question helps everyone — or use the contact link in the site footer. We answer fast.